Why Businesses Fear the Conversational Future: The 5 Reasons

Despite its impressive abilities, several major companies have banned their employees from using ChatGPT.

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In May 2023, Samsung prohibited the use of ChatGPT and other generative AI tools. Then, in June 2023, the Commonwealth Bank of Australia followed suit, along with companies like Amazon, Apple, and JPMorgan Chase & Co. Some hospitals, law firms, and government agencies have also banned employees from using ChatGPT.

So, why are more and more companies banning ChatGPT? Here are five major reasons.

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1. Data Leaks

ChatGPT requires a large amount of data to train and operate effectively . The chatbot was trained using massive amounts of data derived from the internet, and it continues to be trained.

According to OpenAI’s Help Page , every piece of data, including confidential customer details, trade secrets, and sensitive business information you feed the chatbot is liable to be reviewed by its trainers, who may use your data to improve their systems.

Many companies are subject to stringent data protection regulations. As a result, they are cautious about sharing personal data with external entities, as this increases the risks of data leaks.

Besides, OpenAI doesn’t offer any foolproof data protection and confidentiality assurance. In March 2023, OpenAI confirmed a bug allowing some users to view the chat titles in other active users’ histories. Although this bug was fixed and OpenAI launched a bug bounty program , the company does not assure the safety and privacy of user data.

Many organizations are opting to restrict employees from utilizing ChatGPT to avoid data leaks, which can damage their reputation, lead to financial losses, and put their customers and employees at risk.

2. Cybersecurity Risks

While it’s unclear if ChatGPT is genuinely prone to cybersecurity risks , there’s a chance that its deployment within an organization may introduce potential vulnerabilities which cyberattackers can exploit.

If a company integrates ChatGPT and there are weaknesses in the chatbot’s security system, attackers may be able to exploit the vulnerabilities and inject malware codes. Also, ChatGPT’s ability to generate human-like responses is a golden egg for phishing attackers who can take over an account or impersonate legitimate entities to deceive company employees into sharing sensitive information.

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3. Creation of Personalized Chatbots

Despite its innovative features, ChatGPT can produce false and misleading information. As a result, many companies have created AI chatbots for work purposes. For instance, the Commonwealth Bank of Australia asked its employees to use Gen.ai instead, an artificial intelligence (AI) chatbot that uses CommBank’s information to provide answers.

Companies like Samsung and Amazon have developed advanced natural language models, so businesses can easily create and deploy personalized chatbots based on existing transcripts. With these in-house chatbots, you can prevent the legal and reputational consequences associated with mishandling data.

4. Lack of Regulation

In industries where companies are subject to regulatory protocols and sanctions, ChatGPT’s lack of regulatory guidance is a red flag. Without precise regulatory conditions governing the use of ChatGPT, companies can face severe legal consequences when using the AI chatbot for their operations.

Additionally, the lack of regulation can diminish a company’s accountability and transparency. Most companies may be confused about explaining the AI language model’s decision-making processes and security measures to their customers.

Companies are restricting ChatGPT, fearing potential violations of privacy laws and industry-specific regulations.

5. Irresponsible Use by Employees

In many companies, some employees rely solely on ChatGPT responses to generate content and perform their duties. This breeds laziness in the work environment and staunches creativity and innovation.

Being AI dependent can hinder your ability to think critically. It can also damage a company’s credibility, as ChatGPT often provides inaccurate and unreliable data.

Although ChatGPT is a powerful tool, using it to address complex queries requiring domain-specific expertise can damage a company’s operation and efficiency. Some employees may not remember to fact-check and verify responses provided by the AI chatbot, treating responses as a one size fits all solution.

To mitigate problems like these, companies are placing bans on the chatbot so that employees can focus on their tasks and provide error-free solutions to users.

ChatGPT Bans: Better Safe Than Sorry

Companies banning ChatGPT indicate cybersecurity risks, employee ethical standards, and regulatory compliance challenges. ChatGPT’s inability to alleviate these challenges while providing industry solutions attests to its limitations and needs to evolve further.

In the meantime, companies are shifting to alternative chatbots or simply restricting employees from utilizing ChatGPT to avoid the potential data breaches and unreliable security and regulatory protocols associated with the chatbot.

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In May 2023, Samsung prohibited the use of ChatGPT and other generative AI tools. Then, in June 2023, the Commonwealth Bank of Australia followed suit, along with companies like Amazon, Apple, and JPMorgan Chase & Co. Some hospitals, law firms, and government agencies have also banned employees from using ChatGPT.

So, why are more and more companies banning ChatGPT? Here are five major reasons.

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